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I carried two of our grandsons out to eat the other evening. Sunday evening. Breakfast food. That should be hard to mess up. Right? Everything about our time at that restaurant can be summed up with one word, atrocious. This particular location was once an excellent place to go. It is part of a huge national chain. It was Sunday evening and the people there were dragging. It was like we had come into a diner that was stuck in slow motion. The young lady who waited on us looked like she had worked five straight shifts. She wasn't discourteous in any way. She also was not particularly courteous. I know that sounds odd but I believe she was impacted by the environment. She was tired. It showed. When we finally got our food it was acceptable but barely so. I didn't want to start sending food back because we needed to get home and get to bed for work and school the next day. I did leave a good tip for the young woman. Not because she deserved it. Just because. I rarely ever report on my experience because we typically vote by not coming back. However, I checked the receipt and logged onto their comment website and pretty well described the entire situation as I saw it. It's sad because it was at one time such a good place to eat. I received one of those form emails about the great disappointment of the district manager and how that he would be working with store management to review my experience. Oh yeah. One last thing. It wasn't inexpensive. That certainly has something to do with expectations. Right?
I know what you have in mind. Why didn't I tell you what I was really thinking? And, why the tip? I know some folks write down a penny to convey their displeasure. I've told this before but it is something that has always stuck with me. Bro. John Bisagno, a well known pastor and evangelist in the Houston area for many years told about a similar restaurant experience that he and his wife had. His wife was beside herself. Everything was lousy. When the check came Dr. Bisagno said he felt in his heart that he should give the lady a generous tip so he did. His wife was incensed and demanded to know why in the world he would do such a thing. He explained that while it wasn't a great experience he didn't know what was going on behind the scenes and even what might be going on in that particular lady's life. Therefore, he decided to show gratitude despite the circumstance. I heard him talk about that a long time ago. I suppose I had somewhat of a similar thought the other evening. At any rate, we do live and learn even though we have to wonder how anyone can mess up eggs, ham, and hash browns especially if that's what they do all day long. Okay. Enough already. I've probably gotten enough mileage out of that experience that I should just drop it. But, that doesn't mean I will be going back there anytime soon. Have a great rest of the day and may God bless us all is my prayer. Amen. ....More later.
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