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| Eli finishing up on his popsicle as he plans his next endeavor. |
I did make a trip to our local remote station where one can deal with all things pertaining to the registration, licensing, and taxation of Texas based motor vehicles. I didn't have a prearranged appointment. I always think about doing that when I walk in and see nearly 100 people waiting to be waited on. I went to the kiosk and clicked on the box designating the purpose of my visit and a little ticket was immediately printed out. That ticket had a number on it. When you hear that number called you go to the directed civil servant to help you. The place was very busy. They have a dozen of the service window outlets to serve their clients, yet, I've never seen more than six of them in service at one time. I don't really get an overwhelming sense that customer service is in the air, however, I'm sure that feeling has much to do with the length of time I have to wait. The people there are polite enough but nearly everyone waiting to be served is there to pay real money. Here's one truism you can use: Never make it hard for people to pay you real money. I also noticed that when one of the technicians gets back from lunch it does take a little bit of time to become acclimated to why they are there. That's why I used to have some employees I never wanted to go on coffee break. Too much time retraining them. Okay. It's a joke. But, not altogether without merit. I did get to one of those windows after a little over an hour. You guessed it. I wasn't able to complete my business because of two reasons, 1. I was the wrong person. 2. I had the wrong paperwork. That will do it every blooming time. Such is life but we can always count on our Lord because He is always there for us. Always. Amen.


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