
While the customer support person at the bank was friendly and courteous enough, the end result indicated I would have probably done better interacting with the automated computerized utility function. "Since it appears to be a legitimate charge and since it was both debited and credited I really can't help you. No. I have no contact information on that merchant. You may want to try the Yellow Pages." In other words, since it charged $3 and then credited the account $3, then what is your beef? My beef was the fact that we didn't use our card to access any $3 charge, period. Oh yeah. What a nice touch. Let my fingers do the walking through the yellow pages. I actually was somewhat impressed that a fellow who sounded that young even knew what the yellow pages are. He certainly didn't know anything at all about how that fraudsters use vending machines to check out their fake cards. Oh well, as you can see the situation hardly even bothered me one iota. You can see that? You are even better at spotting a fraudulent representation than I am. Just joking. What about the elderly trying to track down stuff like this? They need a whole lot more than just friendly and courteous. That is, if you ask me.
Sorry but I am not finished yet. The total amount they charged using the fake card was likely under the threshold for the bank to try and recover. I'm sure the thief knew that too. You know. It would cost more to try and do something about it so we just cancel the old card and stamp out a new one. All this took place on Black Friday so maybe they had a really good sale going on at Burlington. When we first called about the problem and after I had explained it all, the lady said it would be necessary for them to talk to my wife since she was the official cardholder. In other words, my word as the joint account owner was not sufficient when answering whether or not my wife used her card to make those purchases. They needed her to say that. She did. It irritated me. The wife could tell. She said I was angry because they wouldn't let the big boss handle it all. Maybe. A little. It was more of how ridiculous it was since we both have 100% authority on our account. "Would it be possible for me to speak to your wife?" Not only will that be possible but I could think of a few more things I could suggest. There I go again. Making funnies. Or perhaps a facsimile thereof. Keep an eye on your accounts because the bad guys may be doing the same thing. Take care and may God bless us all is my prayer. Amen. ....More later.
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